Frequently Asked Questions (FAQ)
Purchasing & Delivery
How do I purchase a Module?
Visit the product page, add the Module to your cart, and complete checkout. Payment is processed via Stripe. After successful payment you will receive a confirmation and a license email with download/installation instructions.
I paid but did not receive a license email. What should I do?
Check spam/junk, confirm your order email, and if still missing contact support@baseuplabs.com with your order ID and payment reference or visit our help desk at https://portal.baseuplabs.com/helpdesk.
Activation & Installation
How do I activate the Module?
Follow the installer instructions in the license email. Activation typically requires entering the license key in the Module settings or via the installer.
Can I use the Module on multiple Odoo instances?
Follow the installer instructions in the license email. Activation typically requires entering the license key in the Module settings or via the installer.
Installer & Troubleshooting
The installer failed. What now?
Collect installer and Odoo logs and contact support@baseuplabs.com or visit our help desk at https://portal.baseuplabs.com/helpdesk.
We can help diagnose and provide manual installation assistance.
Support & Commercial
Do you offer refunds or trials?
Refunds: 7 days from purchase if the Module does not function as described and we cannot reasonably fix it. Trial availability is listed per product.